Your frequently asked questions
Frequently Asked Questions
If you have a question, this is where you can find answers to your most common questions about how to log in, security, payments, your account information and payments.
How can I sign up to use InsideBusiness Payments?
Contact your ING contact person. They can help you get a subscription for InsideBusiness Payments.
Who can answer my questions about InsideBusiness Payments?
Please contact your ING contact person or call InsideBusiness Payments Helpdesk.
How can I make modifications to my subscription?
To initiatie the changes to your InsideBusiness Payments subscription please go to the information tab.
How long will my account information be accessible?
In InsideBusiness Payments you can access payments for thirteen months. If you process more than 10.000 payments per month, the transactions are stored for three months. You can easily download payments onto your own system for storage.In InsideBusiness Payments you can access payments for thirteen months. If you process more than 10.000 payments per month, the transactions are stored for three months. You can easily download payments onto your own system for storage.In InsideBusiness Payments you can access payments for thirteen months.
You can easily download payments onto your own system for storage.
How are my account statements numbered?
Numbering of account statements starts with 1 on the first book date of the year and increase by 1 on every book date, regardless of the account activity. For ING foreign currency accounts, the statement numbers may differ according to deviating book dates.
What type of file formats can I use to download account details?
InsideBusiness Payments supports the following formats: MT940, MT942 and CSV. It offers a standard layout for CSV, which you can customise.
Additional account statements are available in InsideBusiness Payments under Reporting > Download file: camt.053, camt.054 for Belgian and French accounts or AFB120+ for French accounts.
Can I cancel orders that have already been sent?
Yes, you can cancel orders you have sent for processing at any time before the processing date. But you can’t cancel orders on or after the processing date.
How is the exchange rate determined for cross-border payments?
ING determines exchange rates to buy and sell foreign currencies twice daily at 13:30 CET and at 16:00 CET. ING works with a margin on these exchange rates.
Transaction delivery time Exchange rate of
Before 11:40 13:30
Between 11:40 and 12:40 16:00
After 12:40 13:30 of the next day
The timelines mentioned only apply if you orders are complete and correct for the payment or batch to be processed automatically.
What are the cut-off times for payments initiated using InsideBusiness Payments ?
Please find here information in Cut-off times.
How many transactions can I include in one import file?
There is no limit to the number of transactions you import in one file. If you have a large volume of transactions, you can handle it all at one time. Keep in mind that in case of the larger volumes (above 10.000 transactions), you will not be able to see your payment details.
Our company uses central terminal servers (Citrix). Can I use InsideBusiness Payments?
Yes, you just need to use yuor ING I-Dentity Reader in wireless mode.
Do you have a question about login?
Here are answers to your most common questions about login, ING I-Dentity Card and ING I-Dentity Reader.
It is important that you feel secure when you are banking online. ING meets the highest industry safety standards and to help you make sure your computer and network are protected, refer to Secure Banking.
What happens if my I-Dentity card has been lost, stolen or misused?
If your card is lost, stolen, or you suspect it has been abused by someone else, immediately contact the ING helpdesk during office hours or the: Alarm and Communications Centre ING +31(0)88 464 2224 outside office hours to block your card.
What kind of tablets and smartphones can I access with the mobile browser?
You can access InsideBusiness Payments with an Apple iOS or Android device. For best results we recommend using a tablet. More about system requirements
How do I login from my tablet browser?
It is simple, just use your card and reader in unconnected mode.
Do I have the same options with tablet access as when I use the desktop version?
You can make your day-to-day payments and cash management from your tablet exactly as you do from your desktop. For import / export files or printing documents, please use your desktop version.
Can I use open WiFi networks such as on the train, in shops or cafes?
We do not recommend that you manage your banking over an unknown and unsecure WiFi network. You do not know who owns these WiFi networks and are not secured with a password, which is discreetly provided by the owner.
When you use an ordinary web browser for Internet banking, it is advisable to only connect to a trusted and secure WiFi network.